Looking for a position with a growing company?  We are looking to add a HelpDesk support member to our D.C. office.  If you have experience supporting Help Desk on the floor and by phone, we'd love to chat.   We have a 150 employee office in a professional environment.

The Work:

• Provide accurate and timely phone support to all personnel in a law firm environment.
• Field incoming help requests from end users via both telephone and e-mail in a courteous and timely manner.
• Troubleshoot problems with Windows based workstations, custom applications, email, network and peripheral equipment.
• Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows, Apple and Android operating systems as well as BlackBerry smart phones. 
• Prioritize and escalate problems as required to the appropriate IT teams.

• Bachelor’s degree
• 2-3 years minimum experience in technical support
• Strong knowledge of Windows XP/7.
• Expert Microsoft Office knowledge.
• Experience in a Citrix or VMware environment.
• Familiarity with end user technologies (i.e. Phones, iPads, Android based phones).
• Strong knowledge of Document management systems.
•  Knowledge of MacOS and iOS.