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Service Desk Manager

Santa Monica, CA
Due to COVID-19, applicants will be interviewed remotely. 

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We are a leading entertainment company in L.A. and growing. If you enjoy being challenged, taking ownership of the work you do...then we'd love to chat. As the most respected firm in L.A., we provide fun, stability, and growth for our people. To get insight on what the director of IT is seeking in candidates schedule a time here: https://calendly.com/jake-villarreal/calendar

As the Service Desk Manager, you will lead the technical services team supporting the full organization. Some of the fun aspects of the role will be improving processes, policies & procedures to ensure quick resolution to technical issues across the enterprise.

Technology experience that would get you an interview:
  1. Service Desk by SolarWinds - Ticketing
  2. Zoom
  3. Okta - IdP & 2-FA
  4. O365 - Mostly everything
  5. Meraki - Cloud Networking + MDM
  6. Mimecast - Email Protection
  7. VPN - Global Protect
  8. SCCM + Parallels Mac Management
Projects you'd be exposed to:
  1. Ongoing Service Desk Root Cause Analysis using ITIL and developing learning paths for user training
  2. Network Access Control with Meraki & MDM for a "Zero Trust" model
  3. Advanced Email Protection Features with Mimecast
Experience:
  • 5+ years of support experience
  • 2+ years of leadership experience ( managing 5 people or more)
  • Working knowledge with Microsoft, MAC, Desktop/Laptops, networking, and A/V equipment.
  • Bachelors Degree
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