Jobs at Match Relevant

Customer Support Representative

Sant Monica, CA

Due to COVID-19, applicants will be interviewed remotely.

Learn how candidates are getting hired during COVID.
https://match-relevant.com/interview-remote

Do you love working for companies that make the world a better place? We are solving a massive problem. We love people who have challenged the status quo, disrupt industries and have brought innovation into market. As we create a new segment in Fintech, we're looking for Customer Support Associates to support our growing client base. To improve your odds of an interview, schedule here: https://calendly.com/jake-villarreal/calendar

The Role:

Respond to customer requests via chat, text and email
Document all inquiries, requests, resolutions, and follow-up tasks
Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
Display a courteous and empathetic attitude to all customers
Perform research to answer customer inquiries and requests
Ability to learn and track system bugs

The Skills:

Bachelors Degree (4-year degree)
1 year of customer service experience for a tech product company
Specifically, via Chat, Text or Email
Flexibility to works weekend shifts

The Perks:

Competitive salary and equity
Health, vision and dental insurance
Free lunchs

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Jobs at Match Relevant

Customer Support Representative

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