HelpDesk Support

Location: Washington, DC
Looking for a position with a growing company?  We are looking to add a HelpDesk support member to our D.C. office.  If you have experience supporting Help Desk on the floor and by phone, we'd love to chat.   We have a 150 employee office in a professional environment.

The Work:
  • Provide accurate and timely phone support to all personnel in a law firm environment.
  • Field incoming help requests from end users via both telephone and e-mail in a courteous and timely manner.
  • Troubleshoot problems with Windows based workstations, custom applications, email, network and peripheral equipment.
  • Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows, Apple and Android operating systems as well as BlackBerry smart phones. 
  • Prioritize and escalate problems as required to the appropriate IT teams.
The Skills:
  • Bachelor’s degree
  • 2-3 years minimum experience in technical support
  • Strong knowledge of Windows XP/7.
  • Expert Microsoft Office knowledge.
  • Experience in a Citrix or VMware environment.
  • Familiarity with end user technologies (i.e. Phones, iPads, Android based phones).
  • Strong knowledge of Document management systems.
  •  Knowledge of MacOS and iOS.
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