Do you love working for companies that make the world a better place? We are solving a massive problem. We love people who have challenged the status quo, disrupt industries and have brought innovation into market. As we create a new segment in Fintech, we're looking for Customer Service Representatives to support our growing client base. To improve your odds of an interview, schedule here: https://calendly.com/jake-villarreal/calendar
The Role:
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Keep customer accounts current by updating databases during calls
The Skills:
- Bachelors Degree (4-year degree)
- 1 year of customer service experience
- Experience working with inbound and outbound calls and customer retention
- Excellent interpersonal and communication skills
- Comfortable working in a high volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
The Perks:
- Competitive salary and equity
- Health, vision and dental insurance
- Free lunch
- Hardware budget
|
